A request for your PIN or OTP
Do not share a PIN, password or one-time code with someone claiming to work for a financial institution.
AKAGERA SACCO KAYONZA
Safer decisions
start with awareness.
Recognise warning signs and protect your money and information.
AKAGERA SACCO KAYONZA
Pause. Check. Then act.
Verify through a channel you already trust, rather than a number or link in the suspicious message.
Pressure to act immediately
An urgent demand to pay to prevent account closure or receive a prize should be independently checked.
An unfamiliar address or link
Open an address you already know. A familiar name or logo in a message does not establish who sent it.
A request to control your phone
Do not install remote-control software at a stranger’s request or share your screen while using account secrets.
If you think details or money are compromised
- Stop the interactionDo not send more money or codes. End screen sharing if it is active.
- Contact the providerReach the SACCO through a trusted channel. If your SIM is lost or replaced without your knowledge, contact your mobile provider.
- Keep evidenceKeep the messages, dates and transaction evidence. Ask how to follow up the issue.