Ask about every charge, when it applies and what it covers.
| Category | What to check | Ask this |
|---|---|---|
| Opening and running an account | Contributions, shares, required balances and account maintenance charges. | Is this a charge, a deposit or a membership share? |
| Deposits, withdrawals and transfers | The channel, number of transactions and amounts may affect the cost. | What is charged per transaction and are there limits? |
| Borrowing | Interest, processing, insurance and security-related costs, where applicable. | What is deducted upfront and what is paid later? |
| Changes or problems | Replacement documents, late payments or early repayment under the contract. | Which terms apply to a change, and when did they take effect? |
Do not compare a single headline charge. List recurring fees, expected transactions and the time you will use the service. Use the same period, amounts and channels for each option.
BNR’s Gereranya helps you review financial institutions’ tariff information. Check the date and scope of what is shown, then confirm the details with the SACCO.
Record the date, transaction and what you want explained. Ask the SACCO for an explanation and follow-up arrangements. If unresolved, consult BNR’s current financial consumer protection information.
